Privacy & Cookies Policy
Effective date: January 12, 2026
1) Overview
Out’N’About Taxis (“Out’N’About”, “we”, “us”) respects your privacy and is committed to protecting personal information.
This Policy explains how we collect, use, disclose, and safeguard personal information through our website and when you submit a ride/booking request, and how we use cookies and similar technologies.
2) Scope
This Policy applies to personal information collected through our website, including our ride/booking request form, and to cookies used on our website.
3) Personal information we collect
Depending on how you interact with our site, we may collect:
- Identity and contact information (such as first name, last name, email address, and phone number).
- Booking/request details (such as pickup and drop-off locations, requested date/time, passenger count, and notes you choose to provide).
- Website usage and device information (such as pages viewed and approximate location derived from IP address), if you consent to analytics cookies.
4) How we use personal information
We use personal information for purposes including:
- Providing and administering transportation services and responding to ride/booking requests.
- Communicating with you about your request and service-related updates (for example, confirmations, scheduling details, and arrival updates) by phone, SMS, and/or email.
- Customer support, quality assurance, internal record-keeping, and service improvement.
- Security, fraud prevention, and protecting our rights and operations.
- Meeting legal and regulatory obligations.
5) Consent
Where required, we obtain consent for the collection, use, and disclosure of personal information.
You may withdraw consent for certain uses (for example, analytics cookies) at any time by changing your cookie settings (see Section 8), subject to legal or contractual restrictions.
6) When we disclose personal information
We may disclose personal information:
- To service providers who perform services on our behalf (for example, technology, communications, operations, dispatch, analytics, and customer-support functions).
- To affiliated or related organizations that assist in providing the services you request (for example, operational support such as dispatch and administration).
- If required by law, court order, or other legal process, or where necessary to protect the rights, property, or safety of our organization, customers, or others.
7) Where information is processed
Personal information may be stored or processed in Canada and/or the United States, including by service providers acting on our behalf.
When personal information is processed outside your jurisdiction, it may be subject to the laws of that jurisdiction.
8) Cookies and similar technologies
We use cookies and similar technologies for:
- Necessary purposes (to help the website function, maintain security, and enable core features).
- Analytics purposes (to understand website traffic and usage and improve the website), only if you consent.
Cookie choices:
- You can accept or reject non-essential cookies using the cookie banner.
- You can also update your choices at any time using the “Cookie settings” link in the website footer.
You can also control cookies through your browser settings, including deleting or blocking cookies. Note that blocking certain cookies may affect site functionality.
9) Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Policy.
As a general guideline, booking request information is retained for up to 3 years, unless a longer period is required for legal, accounting, dispute-resolution, or operational reasons.
We then delete, de-identify, or anonymize information where reasonable.
10) Safeguards
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or loss.
No security safeguards can guarantee complete security.
11) Access, correction, and requests
You may request access to your personal information and request corrections, subject to applicable exceptions under law.
To make a request, contact us using the details below.
12) Contact us
Privacy Email: privacy@outnabouttaxis.com
Phone: 902-442-8033
Mailing Address:
Out’N’About Taxis
16 King Street
Lunenburg, NS B0J 2C0
Canada
13) Changes to this Policy
We may update this Policy from time to time by posting an updated version on our website and changing the effective date.